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API Connect Marketplace User Token API (JWE) overview

1. Purpose​

  • This service enables authorized partners to securely connect with UnitedHealthcare systems and access essential business information.
  • It provides a streamlined way to exchange high-level data without exposing sensitive technical details, ensuring privacy and trust.

2. Who can use this service​

  • This service is designed for organizations that have a formal partnership with UnitedHealthcare, such as:
    • External aggregators
    • Brokers
    • Benefits administrators
    • Other approved business partners
  • Both business and technical teams within these organizations can leverage this service to enhance integration and collaboration.

3. What information is available​

  • The service provides access to broad categories of information, including:
    • Customer and contract information – High-level details about agreements and relationships.
    • Enrollment information – Summary status and updates on plan enrollments.
    • Member lists – Lists of members associated with specific plans or organizations.
    • Individual member information – General facts about individual members for business purposes.
  • Note: This overview does not include technical specifications or data formats.

4. Benefits of this service​

  • Streamlined integration – Simplifies connectivity with UnitedHealthcare systems.
  • Efficiency – Reduces development effort, allowing teams to focus on business value.
  • Consistency – Provides a uniform experience across different types of data requests.
  • Security and privacy by design – Built with safeguards to protect sensitive information.

5. Example uses​

  • Here are some practical ways partners might use this service:
    • Aggregators – Retrieve plan summaries for dashboards that help brokers understand available products.
    • Benefits administrators – Check enrollment status for groups to keep portals updated.
    • Partner applications– Download member lists and look up individuals for personalized communications or eligibility checks.
    • Brokers or case managers – Access high-level member details to prepare for appointments or respond to inquiries.

6. Important notes​

  • This document provides an overview of the service’s purpose and value, not technical setup instructions.
  • Access requires a formal business relationship with UnitedHealthcare; onboarding and support are handled through designated contacts.
  • Operational details, credentials, and error handling are confidential and shared only through secure partner channels.
  • The service evolves over time, but the commitment to security, privacy, and compliance remains constant.
  • Treat this summary as informational, not as a license to replicate internal documentation.
  • This Is an Overview: Technical specifications and operational details are provided separately through partner-only channels.